Some new technicians from Mid-Hudson Cablevision arrived this afternoon and performed further testing on the lines and boxes outside of the house. Not quite sure what they did, or did not, do, but, happily, the results of their ministrations are entirely positive.
The internet connections are now responsive, even snappy.The latency numbers for links to NYC, Boston, or Washington are now under 30 milliseconds. Even links to San Francisco and Seattle are under 100 milliseconds. Uploads are now a presentable 400 to 500 KB/sec. Some download speeds are well over the advertised rates of 5 MB/sec.
The Vonage telephone line no longer sounds like a fuzzy version of a bad horror movie echo chamber. I conducted a 30 minute conversation without any dropouts or auditory boomerangs.
Lets hope that Mid-Hudson can maintain this service level.
Well, I think I’ll need to giving plenty of calls to Mid Hudson Cablevision. Since 3/24/10. My modem resets constantly no matter if it’s connected to my computer directly or through my router. With the resets, sometime it is long periods of time where it doesn’t reset but other times it resetting over and over.
I know no internet is 100% reliable. However, I can’t this constant resetting. I will call over and over again until this issue is resolved.
Alexander,
I ended up sending two letters to the President of Mid-Hudson Cablevision with data from my tests done at Speedtest.net over several months. Here is his contact info:
Mr. James Reynolds, President
Mid-Hudson Cablevision, Inc.
200 Jefferson Heights
Catskill, New York 12414
Good luck and keep in touch. Mark
Alexander,
Another thought. Fom earlier experiences with bad service, I discovered that the software (firmware?) in my router was four years out of date. Once I updated this, all of the disconnects I was experiencing disappeared. In that case it was my fault, not the service provider. Mark