Update on Cuisinart Toaster Fire – Cuisinart Is Not Interested in Fire, Only Warranty

Cuisinart Responds?

Cuisinart model CPT-120 toaster fireI received an email today, five days after my initial attempt to communicate with Cuisinart and two days after my second attempt. The initial posting on this toaster meltdown is here

So far Cuisinart has expressed no interest in the fire, only the fact that our toaster is apparently out of warranty.

Valued Customer,

Thank you for your inquiry. We apologize for any inconvenience you may have experienced. Based on the information you have provided, your CPT-120/90416 is out of warranty. If you have a proof of purchase that states you have had the unit for less than 3 years, please let us know. We will be able to provide you instructions on how to obtain a warranty replacement under that circumstance.

The only other option that we can offer to you is another unit, at the cost of $29.95 plus shipping and any applicable tax.

If you have any further questions please reply, with history, to this email. We welcome you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM – 5:30 PM on Saturdays and Sundays, excluding major holidays.

Sincerely,
Laney
Cuisinart Customer Service Representative

I will follow-up with Laney about any interest they have in investigating this fire. Maybe this is part of corporate liability avoidance. If we act as though nothing happened beyond “inconvenience”, nothing happened. I wonder, has the Consumer Product Safety  Commission survived our age of little or no government (excepting, of course, the burgeoning allotments for domestic and international “security”)? Will have to Google for that.

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